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During a triage session, users commonlydefer handling emails that they cannot immediately deal with to later. These deferred emails, are often related to tasks that are postponed until the user has more time or the right information to deal with them.
Jan 14, 2019 · In this paper, through qualitative interviews and a large-scale log analysis, we study when and what enterprise email users tend to defer. We ...
ABSTRACT. Email triage involves going through unhandled emails and deciding what to do with them. This familiar process can become increas-.
Mar 22, 2019 · In this paper, through qualitative interviews and a large-scale log analysis, we study when and what enterprise email users tend to defer. We ...
It is found that users are more likely to defer emails when handling them involves replying, reading carefully, or clicking on links and attachments.
In this paper, we extend previous work on predicting email reply behavior by looking at enterprise settings and considering more than dyadic communications. We ...
Characterizing and Predicting Email Deferral Behavior ; Proceedings of the Twelfth ACM International Conference on Web Search and Data Mining, WSDM 2019, ...
We analyze and characterize various factors affecting email replies including: temporal features (e.g. time of day and day of week), historical interaction ...
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In this paper, we extend previous work on predicting email reply behavior by looking at enterprise settings and considering more than dyadic communications. We ...
Apr 8, 2019 · If your email is too long, has links or attachments or needs to be read carefully, it will likely take the person you're sending it to longer to respond.