Revolutionizing DEFINITY� call centers in the 1990s.

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Revolutionizing Definity® Call Centers in the 1990s - Wiley Online Library

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The award-winning AT&T DEFINITY® G3 Expert Agent Selection (EAS) feature has fundamentally changed the way in which call centers provide services for a ...

Revolutionizing DEFINITY® call centers in the 1990s - IEEE Xplore

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Abstract: The award-winning AT&T DEFINITY® G3 Expert Agent Selection (EAS) feature has fundamentally changed the way in which call centers provide services ...

Revolutionizing Definity Call Centers in the 1990s - IEEE Xplore

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The award-winning AT&T DEFINITYm G3 Expert Agent Selection (EAS) feature has fundamentally changed the way in which call centers provide.

Call Centers in Financial Services: Strategies, Technologies, and ...

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Hassler, K. W., Jones, C. C., Kohler, J. E. and Nalbone, R. D. (1995). Revolutionizing DEFINITY Call Centers in the 1990s, AT&T Technical Journal, July/August.

Call Centers in Financial Services: Strategies, Technologies, and ...

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Revolutionizing DEFINITY call centers in the 1990s. Article. Jul 1995. Kerry W. Hassler · Cynthia C. Jones · Joylee E. Kohler · Robert D. Nalbone. The award- ...

[PDF] Chapter 18 Call Centers in Financial Services: Strategies, Technologies ...

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Revolutionizing DEFINITY Call Centers in the 1990s, AT&T Technical. Journal, July/August. 25. Hill, J. R. and Melamed, B. (1995). TEStool: A Visual ...

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Revolutionizing definity call centers in the 1990s pdf

[PDF] CALL CENTERS (CENTRES) Research Bibliography with Abstracts

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Revolutionizing DEFINITY(R) call centers in the 1990s, AT&T Technical Journal, 1995, 64–73. Abstract. The award-winning. AT&T DEFINITY(R) G3 Expert Agent ...

EP 0963094 A3 20000809 - Dynamic call vectoring

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[A] HASSLER K W ET AL: "REVOLUTIONIZING DEFINITY CALL CENTERS IN THE 1990S", AT & T TECHNICAL JOURNAL,US,AMERICAN TELEPHONE AND TELEGRAPH CO. NEW YORK, vol ...

Method and apparatus for skill-based routing in a call center - Patent ...

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HASSLER K W ET AL: "REVOLUTIONIZING DEFINITY CALL CENTERS IN THE 1990S" AT & T TECHNICAL JOURNAL, vol. 74, no. 4, 1 July 1995, pages 64-73, XP000517580 (XP) ...

EP-0949794-A1 - Optimizing Call-centre Performance by Using ...

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HASSLER K W ET AL: "REVOLUTIONIZING DEFINITY CALL CENTERS IN THE 1990S", AT & T TECHNICAL JOURNAL, vol. 74, no. 4, 1 July 1995 (1995-07-01), pages 64 ...