research-article

Unpacking the social dimension of external interruptions

Authors:

Victor KaptelininAuthors Info & Claims

GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work

Pages 399 - 408

https://doi.org/10.1145/1316624.1316686

Published: 04 November 2007 Publication History

Abstract

The paper systematically explores the social dimension of external interruptions of human activities. Interruptions and interruption handling are key issues in human-computer interaction (HCI) and computer-supported cooperative work (CSCW) research. However, existing research has almost exclusively dealt with effects of interruptions on individual tasks. In this paper we call for expanding the scope of analysis by including the effect of interruptions on the social context. We identify four facets of the social 'ripple effect' of interruptions: location, communication, collaboration, and interpersonal relation. We discuss the advantages of extending the notion of interruptions and its implications for future research.

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cover image ACM Conferences

GROUP '07: Proceedings of the 2007 ACM International Conference on Supporting Group Work

November 2007

422 pages

ISBN:9781595938459

DOI:10.1145/1316624

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Tom Gross
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Dalhousie University, Canada

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