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The Effects of Network Outages on User Experience in Augmented Reality Based Remote Collaboration - An Empirical Study

Authors:

Aaron L. Gardony,

Holly A. Taylor,

Jan P de Ruiter,

Fahad DogarAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW2

Article No.: 313, Pages 1 - 27

https://doi.org/10.1145/3476054

Published: 18 October 2021 Publication History

Abstract

Augmented Reality (AR) applications can enable geographically distant users to collaborate using shared video feeds or interactive 3D holograms, and may be particularly useful in the socially distant context of the Covid-19 pandemic. However, a good user experience is key for their success and could be negatively impacted by network impairments, which are an inevitable occurrence in today's best-effort Internet. In this paper, we present the findings of an empirical user study, aimed at understanding the effects of network outages, on user experience and behavior, in a collaborative AR task. We highlight how network outages affected users in different ways depending on their role in the collaborative task, and how giving users explicit information about poor network conditions helped them deal with some of these negative effects. Furthermore, we report the strategies that users themselves adopted, to deal with outages, such as batching instructions, or shifting to a different spatial referencing style when communicating with their partners. Lastly, based on our findings, we present some design implications for future remote-collaborative AR applications.

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Cited By

Martin NDogar F(2023)Divided at the Edge - Measuring Performance and the Digital Divide of Cloud Edge Data CentersProceedings of the ACM on Networking10.1145/36291381:CoNEXT3(1-23)Online publication date: 28-Nov-2023
https://dl.acm.org/doi/10.1145/3629138
Liu SXie JWang X(2023)QoE enhancement of the industrial metaverse based on Mixed Reality application optimizationDisplays10.1016/j.displa.2023.10246379(102463)Online publication date: Sep-2023
https://doi.org/10.1016/j.displa.2023.102463
Fages AFleury CTsandilas T(2022)Understanding Multi-View Collaboration between Augmented Reality and Remote Desktop UsersProceedings of the ACM on Human-Computer Interaction10.1145/35556076:CSCW2(1-27)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555607
Show More Cited By

Index Terms

The Effects of Network Outages on User Experience in Augmented Reality Based Remote Collaboration - An Empirical Study
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Mixed / augmented reality
2. Networks
  1. Network performance evaluation
    1. Network experimentation

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW2

CSCW2

October 2021

5376 pages

EISSN:2573-0142

DOI:10.1145/3493286

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright � 2021 Owner/Author.

This work is licensed under a Creative Commons Attribution-NonCommercial International 4.0 License.

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Association for Computing Machinery

New York, NY, United States

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Published: 18 October 2021

Published in�PACMHCI�Volume 5, Issue CSCW2

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Cited By

Martin NDogar F(2023)Divided at the Edge - Measuring Performance and the Digital Divide of Cloud Edge Data CentersProceedings of the ACM on Networking10.1145/36291381:CoNEXT3(1-23)Online publication date: 28-Nov-2023
https://dl.acm.org/doi/10.1145/3629138
Liu SXie JWang X(2023)QoE enhancement of the industrial metaverse based on Mixed Reality application optimizationDisplays10.1016/j.displa.2023.10246379(102463)Online publication date: Sep-2023
https://doi.org/10.1016/j.displa.2023.102463
Fages AFleury CTsandilas T(2022)Understanding Multi-View Collaboration between Augmented Reality and Remote Desktop UsersProceedings of the ACM on Human-Computer Interaction10.1145/35556076:CSCW2(1-27)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555607
Yang CLi XNarumi TKuzuoka H(2022)Understanding the Impact of Technical Issues on People’s Perception and Attribution of Responsibility in VideoconferencingExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519618(1-6)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3519618

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