research-article

Open access

Child Safety in the Smart Home: Parents' Perceptions, Needs, and Mitigation Strategies

Authors:

Christopher Brooks,

Florian SchaubAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW2

Article No.: 471, Pages 1 - 41

https://doi.org/10.1145/3479858

Published: 18 October 2021 Publication History

Abstract

Concerns about child physical and digital safety are emerging with families' adoption of smart home technologies such as robot vacuums and smart speakers. To better understand parents' definitions and perceptions of child safety regarding smart home technologies, we interviewed 23 parents who are smart home adopters. We contribute insights into parents' perceptions of the physical and digital safety risks smart home technologies pose to children, and how such perceptions formed and changed across three phases. In acquiring smart home devices, parents already considered whether the device could cause physical harm to their children or pose privacy and security risks. Once children become active users of smart home technologies, parents however reported encountering unanticipated physical safety risks and digital safety issues (e.g., exposure to unsuitable content) that required their mitigation strategies. As their children grow up, parents further expressed the need to shift attention from physical safety to digital safety. Parents' safety perceptions influence how they involve children in smart home interactions and implement mitigation strategies, such as restricting access to certain devices and using parental controls. We identify six factors that shape parents' perception and evaluation of smart home safety risks to children, including parenting style, parents' tech-savviness, parents' trust in tech companies, children's age and developmental differences, news media, and device characteristics. We provide design and policy recommendations to better protect children's safety in the smart home environment.

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Cited By

Zhan XSeymour WSuch J(2024)Beyond Individual Concerns: Multi-user Privacy in Large Language ModelsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665883(1-6)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665883
Sun KLi JZou YRadesky JBrooks CSchaub F(2024)Unfulfilled Promises of Child Safety and Privacy: Portrayals and Use of Children in Smart Home MarketingProceedings of the ACM on Human-Computer Interaction10.1145/36374228:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637422
Cagiltay BHo HSun KSu ZWu YRichards OJin QYu JFails JYip JForlizzi J(2024)Methods for Family-Centered Design: Bridging the Gap Between Research and PracticeExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636290(1-6)Online publication date: 11-May-2024
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Index Terms

Child Safety in the Smart Home: Parents' Perceptions, Needs, and Mitigation Strategies

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW2

CSCW2

October 2021

5376 pages

EISSN:2573-0142

DOI:10.1145/3493286

Editor:
Jeff Nichols
Apple Inc., United States

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Association for Computing Machinery

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Published: 18 October 2021

Published in PACMHCI Volume 5, Issue CSCW2

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Cited By

Zhan XSeymour WSuch J(2024)Beyond Individual Concerns: Multi-user Privacy in Large Language ModelsProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3665883(1-6)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3665883
Sun KLi JZou YRadesky JBrooks CSchaub F(2024)Unfulfilled Promises of Child Safety and Privacy: Portrayals and Use of Children in Smart Home MarketingProceedings of the ACM on Human-Computer Interaction10.1145/36374228:CSCW1(1-29)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637422
Cagiltay BHo HSun KSu ZWu YRichards OJin QYu JFails JYip JForlizzi J(2024)Methods for Family-Centered Design: Bridging the Gap Between Research and PracticeExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636290(1-6)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3636290
Su ZKamath STirakitsoontorn PChen Y(2024)Creating Safe Places: Understanding the Lived Experiences of Families Managing Cystic Fibrosis in Young ChildrenProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642334(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642334
Liu LZhang CLu Z(2024)Wrist-bound Guanxi, Jiazu, and Kuolie: Unpacking Chinese Adolescent Smartwatch-Mediated SocializationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642044(1-21)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642044
Cagiltay BMutlu BGrollman DBroadbent EJu WSoh HWilliams T(2024)Toward Family-Robot Interactions: A Family-Centered Framework in HRIProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634976(76-85)Online publication date: 11-Mar-2024
https://dl.acm.org/doi/10.1145/3610977.3634976
Bellini RTseng EWarford NDaffalla AMatthews TConsolvo SWoelfer JGage Kelley PMazurek MCuomo DDell NRistenpart T(2024)SoK: Safer Digital-Safety Research Involving At-Risk Users2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00071(635-654)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00071
Deursen Ade Boer Pvan Rompay T(2024)Smart Devices Require Skilled Users: Home Automation Performance Tests among the Dutch PopulationInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2364470(1-12)Online publication date: 18-Jun-2024
https://doi.org/10.1080/10447318.2024.2364470
Zhong VMcGregor SGreenstadt RCalandrino JTroncoso C(2023)"I'm going to trust this until it burns me' parents' privacy concerns and delegation of trust in K-8 educational technologyProceedings of the 32nd USENIX Conference on Security Symposium10.5555/3620237.3620521(5073-5090)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.5555/3620237.3620521
Oladinrin OMesthrige JOjo LAlencastro JRana M(2023)Smart Home Technologies to Facilitate Ageing-in-Place: Professionals PerceptionSustainability10.3390/su1508654215:8(6542)Online publication date: 12-Apr-2023
https://doi.org/10.3390/su15086542
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