RevCore: Review-augmented conversational recommendation

Y Lu, J Bao, Y Song, Z Ma, S Cui, Y Wu… - arXiv preprint arXiv …, 2021 - arxiv.org
Y Lu, J Bao, Y Song, Z Ma, S Cui, Y Wu, X He
arXiv preprint arXiv:2106.00957, 2021arxiv.org
Existing conversational recommendation (CR) systems usually suffer from insufficient item
information when conducted on short dialogue history and unfamiliar items. Incorporating
external information (eg, reviews) is a potential solution to alleviate this problem. Given that
reviews often provide a rich and detailed user experience on different interests, they are
potential ideal resources for providing high-quality recommendations within an informative
conversation. In this paper, we design a novel end-to-end framework, namely, Review …
Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem. Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation. In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses. In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation. Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.
arxiv.org