1,694 total
Triss was very helpful. She was responsive and provided a good option for me. The time to evaluate the application is very useful in making an informed decision.
Date of experience: October 17, 2024
Reply from NordPass� Password Manager
We're thrilled to hear you've had positive experiences with our support team. Thank you for sharing your feedback! -D.I
I had problems activating a passkey on a crypto exchange.
Triss was quick, friendly and competent and helped me in no time. By the way, it wasn't NordPass' fault but the website's error.
Date of experience: October 14, 2024
Reply from NordPass® Password Manager
Hi Bernie, thank you for sharing your experience! We're glad to hear our support team was able to assist you quickly and efficiently. If you ever need anything else, we're here to help! -P.B.
Kurt, support person, was patient with me, while I upgrade from a Premium trail plan to set up my Family Plan for Nordpass. At first, I did not understand the process or concept, but he walked me through it.
Used other password managers, but I really like the feel, look and functionality of Nordpass after using my trail version.
Date of experience: October 10, 2024
Reply from NordPass® Password Manager
Hey! We appreciate you taking the time to review our service and customer support. If anything do not hesitate to get back to us! -N.L.
I used NordPass live chat, Arthur was extremely helpful by giving complete instructions as to how to reset my account
Date of experience: October 18, 2024
Reply from NordPass® Password Manager
Hello, Richard, we’re glad our support team could provide quick assistance when you needed it! Thank you for sharing your positive experience. -E.G.
Triss from support was very helpful. I had forgotten my MFA code and he was able to asssit with it immediately!
Date of experience: October 15, 2024
Reply from NordPass® Password Manager
Hey! We appreciate you taking the time to review our service and customer support. If anything do not hesitate to get back to us! -N.L.
Had an issue with MFA and Benjamin helped me gain access to the product so I could reset it. He was patient and helpful throughout. He was also very responsive which is sometimes unusual for chat.
Date of experience: October 11, 2024
Reply from NordPass® Password Manager
Hi Ira, thank you for your feedback! We're glad to hear our support was able to assist you promptly and efficiently. We strive to provide responsive and helpful support, and it’s great to know that you had a positive experience. If you need anything else, don’t hesitate to reach out! -P.B.
Wow, Wow, Wow what GREAT CUSTOMER SERVICE from Dante Sanchez. Incredible service.... Answered all of many questions i had with links with all the information i needed. Thanks again to Dante and Nordpass for your avalabilty and professional service. I am now seriously considering to go with Nordpass. :)
(I just saw 24/7 chat service also) WOW, WOW, WOW
Date of experience: October 02, 2024
Reply from NordPass� Password Manager
Hi Jean, thank you so much for your kind words! We're thrilled to hear that Dante was able to assist you, and we appreciate your consideration of NordPass. If you have any more questions, feel free to reach out anytime! -P.B.
Could not login to NordPass and could not access my browser extension for two says. I sent a chat to customer service. Benjamin quickly ascertained the problem and suggested I uninstall NordPass from Chrome and then reinstall. I did and my problem was solved quickly. Thanks Ben.
Date of experience: October 01, 2024
Reply from NordPass� Password Manager
Hello! We're proud to have left a positive impression on you. Thank you for the review! - K.S
I was immediately refunded an accidental purchase. Went to the 'chat', was immediately answered by Dante Sanchez. After explaining my problem, and after I declined Dante's suggestion that I try out what I had purchased during the 'free trial', my money was immediately refunded. Super! BTW, I continue to use and would recommend NordVPN.
Date of experience: October 05, 2024
Reply from NordPass® Password Manager
Hi Riley, thank you for sharing your experience! We're glad Dante could help you so quickly and that everything was resolved smoothly. -P.B.
I had an issue with accessing NordPass and used the NordPass chatbot process which put me through to a live agent.
My query was answered promptly and efficiently by the agent Arthur.
I found him helpful and understanding and would recommend using the NordPass chat process
Date of experience: September 28, 2024
Reply from NordPass® Password Manager
Hello. We are glad to hear about your experience with our customer support team! -L.L.
Alex was nice and informative, such as shame that master passwords and recovery codes can't be handled by them though. But then again, for privacy purposes its really understandable. Anyways, thanks Alex! :D
Date of experience: September 21, 2024
Reply from NordPass® Password Manager
Thank you for your kind words, we really appreciate it! -G.M.
TRISS SAVED ME. They were so kind and patient and answered all my questions and were able to get me back into my account. I would have been so cooked without them. NordPass takes your privacy super seriously and I appreciate it a lot.
Date of experience: September 29, 2024
Reply from NordPass® Password Manager
Hello! Thank you for your amazing review! We are pleased to hear about your experience with our support team! - K.S
If it doesn't work then want to delete it. I can't find a way to delete my data from NordPass. Asked a question. Instead I am now fighting a customer-retention team!
No! I don't WANT your service!
Sure, I will update my review...
Despite my request to delete my data, you are messing me about AND NOT DELETING MY DATA!
Now you are asking me to amend the review? Am I suppose to be happy somehow that instead of fulfilling my request you keep wasting my time?
Date of experience: September 25, 2024
Reply from NordPass® Password Manager
Hello. We're sorry about the inconvenience you've experienced with us. Would you be able to update your review with a ticket ID# reflecting your conversation with our team? -Drea
customer service available on chat. very responsive. solution found in a few minutes. refund for change of plan in order to upgrade to new plan. great customer service. very nice. thanks to the advisor Dante Sanchez.
Date of experience: September 26, 2024
Reply from NordPass� Password Manager
Hello, we're glad to hear that you are satisfied with our customer service! Thank you for the review! -N.L.
Fast response on chat. Dante Sanchez was our contact and provided complete answers. Happy new customer!
Date of experience: October 04, 2024
Reply from NordPass� Password Manager
Hi Terry, thanks for sharing your experience! We're thrilled to hear that Dante provided all the help you needed. Welcome aboard! -P.B.
Dante Sanchez responded quickly (virtually no wait time), precisely, and with patience! A great help to a newbie navigating a password manager for the first time!!
Date of experience: October 03, 2024
Reply from NordPass® Password Manager
Hey! We're grateful for your trust in our services, and we're delighted to receive your feedback. Stay safe! - K.S
Excellent customer service and a great app too.
Arthur was very patient whilst I worked through my options. Thank you!
Date of experience: October 05, 2024
Reply from NordPass® Password Manager
Hello, Nicole, thank you for your positive review! We’re glad our team could be there for you and provide the support you needed. -E.G.
Really buggy, causes more problems than it solves (using the family plan) tried to cancel within original refund period and just never got a reply.
Moving to alternative PW vault when renewal is due. Would avoid or seriously consider other options first
Date of experience: September 17, 2024
Reply from NordPass® Password Manager
Hello. We're sorry to hear about your experience with our service. Perhaps you could try contacting our customer support once again? It's possible to contact our team via email at support@nordpass.com or via live chat at support.nordpass.com. Thank you! -N.L.
Your tech associate, Eryc, was superb. He was extraordinarily patient. I'm 92 and digitally challenged. He took me through the process step by step.
Date of experience: September 26, 2024
Reply from NordPass� Password Manager
Hello. We are thankful for your kind feedback! -L.L.
Bob @ Customer Service Chat was Great. Nord Password vault has kept me organized and feeing safe. Today my computer crashed and I was afraid taking my computer to get service with "auto log in" was going to be an issue. Nord has that figured out and I was instructed to log out remotely and get new codes. I had other questions, and the Nord Pass chat person (Bob, not a Bot) really was clear and precise with instructions and helpful information.
You can have the best product in the world, but if your customer service is lacking or non-existent, loyalty will disappear.
Date of experience: September 10, 2024
Reply from NordPass� Password Manager
We're honored to have earned your five-star rating! Thank you for choosing our services. -G.M.
