"Understanding the Impact of Service Failure and Recovery Justice on ..."

Sheng-Wen Huang et al. (2015)

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DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2015-12-12

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  - electronic edition @ aisnet.org
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  dblp key:
  - conf/pacis/HuangHFHC15
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  persistent URL:
  - https://dblp.org/rec/conf/pacis/HuangHFHC15
Sheng-Wen Huang, Yu Wen Hung, Tzu-Wei Fu, Jack Shih-Chieh Hsu, Chao-Min Chiu:
Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention. PACIS 2015: 55

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