abstract

"What does your Agent look like?": A Drawing Study to Understand Users' Perceived Persona of Conversational Agent

Authors:

Sangsu LeeAuthors Info & Claims

CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: LBW0143, Pages 1 - 6

https://doi.org/10.1145/3290607.3312796

Published: 02 May 2019 Publication History

Abstract

Conversational agents (CAs) become more popular and useful at home. Creating the persona is an important part of designing the conversational user interface (CUI). Since the CUI is a voice-mediated interface, users naturally form an image of the CA's persona through the voice. Because that image affects users' interaction with CAs while using a CUI, we tried to understand users' perception via drawing method. We asked 31 users to draw an image of the CA that communicates with the user. Through a qualitative analysis of the collected drawings and interviews, we could see the various types of CA personas perceived by users and found design factors that influenced users' perception. Our findings help us understand persona perception, and that will provide designers with design implications for creating an appropriate persona.

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Cited By

Seaborn KUrakami JPennefather PMiyake N(2024)Qualitative Approaches to Voice UXACM Computing Surveys10.1145/365866656:12(1-34)Online publication date: 20-Apr-2024
https://dl.acm.org/doi/10.1145/3658666
Ha JJeon HHan DSeo JOh C(2024)CloChat: Understanding How People Customize, Interact, and Experience Personas in Large Language ModelsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642472(1-24)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642472
Seymour WSuch J(2023)Ignorance is Bliss? The Effect of Explanations on Perceptions of Voice AssistantsProceedings of the ACM on Human-Computer Interaction10.1145/35794977:CSCW1(1-24)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579497
Show More Cited By

Index Terms

"What does your Agent look like?": A Drawing Study to Understand Users' Perceived Persona of Conversational Agent
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies

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Published In

cover image ACM Conferences

CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

3673 pages

ISBN:9781450359719

DOI:10.1145/3290607

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright � 2019 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 May 2019

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CHI '19

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SIGCHI

CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Citations

Cited By

Seaborn KUrakami JPennefather PMiyake N(2024)Qualitative Approaches to Voice UXACM Computing Surveys10.1145/365866656:12(1-34)Online publication date: 20-Apr-2024
https://dl.acm.org/doi/10.1145/3658666
Ha JJeon HHan DSeo JOh C(2024)CloChat: Understanding How People Customize, Interact, and Experience Personas in Large Language ModelsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642472(1-24)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642472
Seymour WSuch J(2023)Ignorance is Bliss? The Effect of Explanations on Perceptions of Voice AssistantsProceedings of the ACM on Human-Computer Interaction10.1145/35794977:CSCW1(1-24)Online publication date: 16-Apr-2023
https://dl.acm.org/doi/10.1145/3579497
Choi YLee MLee S(2023)Toward a Multilingual Conversational Agent: Challenges and Expectations of Code-mixing Multilingual UsersProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581445(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581445
Minder BWolf PBaldauf MVerma S(2023)Voice assistants in private households: a conceptual framework for future research in an interdisciplinary fieldHumanities and Social Sciences Communications10.1057/s41599-023-01615-z10:1Online publication date: 19-Apr-2023
https://doi.org/10.1057/s41599-023-01615-z
Esau-Held MMarsh AKrauß VStevens G(2023)“Foggy sounds like nothing” — enriching the experience of voice assistants with sonic overlaysPersonal and Ubiquitous Computing10.1007/s00779-023-01722-327:5(1927-1947)Online publication date: 6-Jun-2023
https://doi.org/10.1007/s00779-023-01722-3
SAÇAN STOZDUMAN YARALI KKAVRUK S(2022)ÇOCUKLARIN “YAPAY ZEKA” KAVRAMINA İLİŞKİN METAFORİK ALGILARININ İNCELENMESİInvestigation Of Metaphorical Perceptions Of Children On The Concept Of "Artificial Intelligence"Mehmet Akif Ersoy Üniversitesi Eğitim Fakültesi Dergisi10.21764/maeuefd.1074024(274-296)Online publication date: 28-Oct-2022
https://doi.org/10.21764/maeuefd.1074024
Nguyen H(2022)Examining Teenagers’ Perceptions of Conversational Agents in Learning SettingsProceedings of the 21st Annual ACM Interaction Design and Children Conference10.1145/3501712.3529740(374-381)Online publication date: 27-Jun-2022
https://dl.acm.org/doi/10.1145/3501712.3529740
Buchta KWojcik PNakonieczny KJanicka JIgras-Cybulska M(2022)NUX Characters - interaction with voice assistants in Virtual Reality2022 IEEE International Symposium on Mixed and Augmented Reality Adjunct (ISMAR-Adjunct)10.1109/ISMAR-Adjunct57072.2022.00204(917-918)Online publication date: Oct-2022
https://doi.org/10.1109/ISMAR-Adjunct57072.2022.00204
Buchta KWojcik PNakonieczny KJanicka JGaluszka DSterna RIgras-Cybulska M(2022)Modeling and optimizing the voice assistant behavior in Virtual Reality2022 IEEE International Symposium on Mixed and Augmented Reality Adjunct (ISMAR-Adjunct)10.1109/ISMAR-Adjunct57072.2022.00086(397-402)Online publication date: Oct-2022
https://doi.org/10.1109/ISMAR-Adjunct57072.2022.00086
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